Effective Date: 26 September 2025
D-libre ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile applications, and related services (together, the "Platform"). By accessing or using D-libre, you agree to the practices described in this Policy.
D-libre Delivery relies on your device's location data to support key delivery functions and ensure precise, efficient operations. We collect real-time location information to allocate deliveries, monitor driver routes, and provide customers with accurate live updates. This data is used solely for operational purposes within the app and is never shared or sold to any third party. Continuous location access is essential for the app's core functionality, though you can manage or revoke this permission anytime in your device settings.
When you use D-libre, we may collect:
Name
Phone number
Email address
Delivery address(es)
Payment details (processed securely through trusted third-party payment gateways)
We may collect your precise or approximate location using GPS, Wi-Fi, cell towers, and IP addresses. Location data helps us to:
Show restaurants and stores near you
Assign and track deliveries
Provide real-time order updates
Improve service accuracy
👉 You can disable location access in your device settings. However, features like delivery tracking or nearby recommendations may not function properly.
Device details (model, operating system, unique identifiers)
Browser type and usage statistics
Cookies and similar technologies
Orders placed and order history
Payment method and payment status
Restaurant/store preferences, ratings, and reviews
We use the information collected to:
Process and deliver your orders
Provide personalized recommendations
Communicate with you about orders, offers, and updates
Improve our Platform, services, and customer experience
Detect and prevent fraud, unauthorized activity, or misuse
Comply with legal and regulatory obligations
We may share your information with:
Restaurants/Stores & Delivery Partners – to prepare and deliver your orders
Payment Service Providers – to securely process payments and refunds
Third-Party Providers – for analytics, hosting, marketing, and customer support
Authorities/Regulators – when required by law, for fraud detection or safety purposes
👉 We do not sell your personal information to third parties.
We use cookies and similar technologies to:
Remember your preferences and login details
Analyze traffic and usage trends
Enhance performance of our Platform
Provide customized offers and promotions
You can manage or disable cookies in your browser settings, but some features may stop working properly.
We retain your information as long as necessary to provide services and comply with applicable laws.
If you close your account, certain data may still be retained for legal or regulatory reasons (e.g., tax records).
We take reasonable steps to safeguard your data, including:
Encryption (SSL/TLS) for sensitive data transfers
Secure servers with restricted access
Regular monitoring for vulnerabilities
However, no system is 100% secure, and we cannot guarantee absolute protection.
Depending on your local laws, you may have the right to:
Access the personal data we hold about you
Correct or update your details
Request deletion of your data/account
Withdraw consent for processing
Opt out of promotional communications
Requests can be submitted via the support section of the Platform.
D-libre is not intended for individuals under 18 years of age. If we learn that we have collected data from a minor, we will delete it promptly.
We may update this Privacy Policy from time to time. The updated version will always be posted on the Platform. Continued use of D-libre after updates means you accept the revised policy.
You have the right to delete your account at any time.
To delete your account:
Open the D-libre app → go to Settings → Profile → Delete Account.
Confirm your credentials and tap “Delete.”
Your personal data will be permanently removed from our systems within 30 days.
Please note: Certain legally required records (such as payment logs) may be retained for up to 90 days for compliance purposes.
If you are unable to access the app or face any issues while deleting your account, please contact us at support@d-libre.com and we will process your request manually.
For any questions or concerns about this Privacy Policy, please reach us through the customer support section of the Platform.
